I-PASS
About I-PASS
I-PASS Sticker Tags Are Here
Now Available at Illinois Tollway Customer Service Centers, online and at Jewel-Osco and RoadRanger stores!
Sticker tags are being adopted by toll agencies across the country and by the Illinois Tollway as they provide a convenient, reliable, and less expensive travel experience for our customers.Once registered to your I-PASS account, the I-PASS Sticker Tag will be immediately ready to use on the Illinois Tollway and within 24 hours on the Chicago Skyway or other E-ZPass roadways.Existing transponders will continue to work as designed on the Illinois Tollway and our E-ZPass partners’ facilities. Customers will not be required to switch to I-PASS Sticker Tag if they have a working transponder.
What Customers Need to Know
- No charge for I-PASS Sticker Tags, and no deposit required for I-PASS Sticker Tags obtained at an Illinois Tollway Customer Service Center or ordered online. A retail service fee will be required at Jewel-Osco and RoadRanger stores.
- The $10 transponder deposit will be transferred into current I-PASS customer’s prepaid toll account balance once a new I-PASS Sticker Tag is registered to the account.
- Sticker Tags are not transferable, one sticker tag per vehicle, permanently installed to windshield
- No batteries, so no need to swap out and and safer for our environment.
- Old transponders can be recycled at a location near you. Use the link here and search for lithium batteries and your zip code.
Install Your I-PASS Sticker Tag
- Make sure the inside of your windshield is clean and dry.
- To ensure the most accurate scanning, place your sticker tag on the interior windshield in the black-dotted section (see image). Many newer model vehicles, (e.g., electric) have windshields equipped with this section (located where the rearview mirror attaches to the windshield).
- If there is no black-dotted section, place the sticker tag on the interior windshield behind the mirror.
Drive Farther With I-PASS
Traveling with I-PASS is easier now that it is accepted in 19 states and within more than 35 tolling agencies. As a member of the E-ZPass IAG consortium, you have the luxury of traveling worry free throughout all the states below.
Mount your transponder.
Be sure to keep the I-PASS transponder in your car while traveling and drive worry free as I-PASS is compatible with the tolling systems (IAG Members) listed below.
Renting a car?
Your I-PASS transponder can be used in a rental vehicle. Before you hit the road, be sure to add the rental plate as well as the start and end dates for the rental period to your IPASS account.
- Buffalo and Fort Erie Public Bridge Authority
- Burlington County Bridge Commission
- Delaware Department of Transportation
- Cape May County Bridge Commission
- Cline Avenue Bridge
- Delaware River and Bay Authority
- Delaware River Joint Toll Bridge Commission
- Delaware River Port Authority
- Florida Turnpike Enterprise
- Georgia State Roads and Toll Authority
- Houboult Road Extension
- Illinois State Toll Highway Authority
- Indiana Toll Road Concession Company, LLC
- Kane County Department of Transportation
- Kentucky Public Transportation Infrastructure Authority
- Massachusetts Department of Transportation
- Maryland Transportation Authority
- Maine Turnpike Authority
- Metropolitan Transportation Authority Bridges and Tunnels
- Miami Dade Expressway Authority
- Minnesota Department of Transportation
- Niagara Falls Bridge Commission
- New Hampshire Department of Transportation
- Central Florida Expressway
- New Jersey Turnpike Authority
- New York State Bridges Authority
- New York State Thruway Authority
- North Carolina Turnpike Authority
- Ohio Turnpike and Infrastructure Commission
- Port Authority of New York & New Jersey
- The Pennsylvania Turnpike Commission
- Rhode Island Turnpike and Bridge Authority
- Skyway Concession Company
- South Jersey Transportation Authority
- Thousand Islands Bridge Authority
- Virginia Department of Transportation (Primary agency for the 9 independent toll agencies within Virginia)
- West Virginia Parkway Authority
Let our I-PASS On Demand team help you!
We provide in-person assistance for customer help with their I-PASS account, Pay By Plate service and invoice questions. Stop by an event to learn more about The Official Illinois Tollway App, pick up a new I-PASS Sticker Tag or find out if you qualify for I-PASS Assist. See the I-PASS On Demand Event Calendar below to find an event near you!
Closing Your I-PASS Account
You can close your account in person at a Customer Service Center or by mail. If mailing, send your transponder, wrapped in foil, with a letter requesting that the I-PASS account be closed. The letter also should include your return address. I-PASS accounts will remain in Pending to Close status for up to 30 days to allow for processing of any unpaid toll transactions matching to your account. Thirty (30) days from your request, your account will be officially closed.
The refund will be begin after the official account closure. At this time, your remaining balance and transponder deposit balance will be refunded, provided the transponder is returned in good condition. If you choose to not return your transponder, or if the returned transponder has been painted, damaged, or tampered with, the deposit will be forfeited.
If you opened your I-PASS account with cash or a check, a refund check for the remaining account balance will be mailed to the address indicated in the letter. If you opened your account with a credit or debit card, the credit or debit card registered on the account will be credited. If crediting is unsuccessful, a refund check will be issued.
Credit Card refunds will be issued back to the credit card after account closure and check refunds can take up to 6 weeks to receive after account closure. If closing your account by mail, please send your transponder, wrapped in foil, with a letter requesting that the I-PASS account be closed. The letter also should include your return address.
I-PASS Fulfillment Center
P.O. Box 806518
Chicago, IL 60680
-or-
Illinois Tollway (Attn: Customer Service)
2700 Ogden Ave
Downers Grove, IL 60515